CUSTOMER SERVICE

A2 Global customer service

The A2 Global Customer Service team is here not just to meet your expectations, but to exceed them with the most positive, prompt, and helpful service in the electronics industry. With a team of professionals that average a decade of experience, we value our interactions with you and use them as a means to improve our system to meet your ever-changing needs. We strive to build and strengthen our relationship with you to ensure mutual success.  Our department philosophy includes:

• Total customer satisfaction: Full return policy per sales terms

• Accountability: Customer complaints/concerns are reviewed to detect and eliminate potential causes of non-conforming product
• Quick turn-around times: Customer Service representative will respond to all inquiries within 48-72 hours of receiving them, from either the customer or his/her sales representative

A2 Global Return Policy

A Buyer may return to the Seller any goods that are damaged or defective by obtaining a Return Material Authorization (RMA) from A2 Global within 30 days of receipt of the goods. The Buyer must return the damaged or defective goods within the period set forth in the RMA. The RMA number must be listed on all packaging containing goods returned to the Seller. If the Buyer does not request an RMA within 30 days of receiving the goods, or requests an RMA for goods that are not damaged or defective, A2 Global may, at its sole discretion, refuse to issue an RMA for return of the goods or may require that Buyer pay a reasonable restocking fee as a condition of issuing the RMA to the Buyer.